Changing or cancelling an order
Contact us and quote your order number. Before baking begins, you may cancel for a full refund or agree a move to the next Tuesday or Friday. If baking has started or the parcel has been dispatched, we will discuss the options based on the order’s progress and your statutory rights.
If we cannot fulfil a paid order, we will offer another available date or refund your payment. We only substitute products or change the date with your agreement.
If something is wrong with your baking
If you receive food that is unfit for consumption, you are entitled to a replacement with suitable food or a refund of the amount paid for it. If the goods differ from your order, contact us so we can put this right. These terms do not limit rights provided by Ukrainian law.
Tell us the order number and describe the problem. Photos of the product, packaging and shipping label help us investigate if they are available. The absence of photos alone is not grounds to refuse to consider your request. Do not eat a product if you doubt its safety; we will agree the return or replacement arrangements with you.
Baked goods are food products with a limited shelf life. Returns of suitable food solely because your preferences changed after receipt are not offered. This does not apply to unfit food, incorrect orders or other circumstances protected by law.
How refunds work
Use the contact details below to request a refund. We will agree the amount, reason and method. Card payments are refunded through the payment service to the card used to pay; bank transfers are refunded to the payer’s account. We will notify you once the refund is processed. We comply with statutory deadlines; the credit may appear later depending on the bank. We never need your password, PIN, CVV or one-time codes to make a refund.